Position Description Summary
Recreation and Aquatics Attendants are responsible for the safe and successful operation of the pool deck and aquatics facilities.
Role & Responsibilities
- Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
- Provide immediate attention to all Members and guests upon arrival/check-in
- Assist all Members with any requests
- Refer to each Member by name at least three times during their stay
- Enforce all Club rules and policies in and around the aquatics area
- Respond to any emergency situations accordingly
- Facilitate recreation activities, creating a fun and engaging experience
- Assist in creation and revision of recreation activities, providing feedback on which activities are the most successful/have the best Member engagement
- Adhere to all health and sanitation codes and guidelines at all times
- Be knowledgeable about Club events, promotions, and general activities
- Maintain the cleanliness of the aquatics area, adhering to all Club standards
- Promote a fun and relaxing atmosphere, responding to all requests in a timely and professional manner
- Project an upbeat and positive attitude with a good work ethic at all times
- Advise management of any complaints as soon as they occur
- Complete all opening, side, & closing duties, as instructed
- Consistently adhere to state and local laws
- Be detail-oriented and able to prioritize in a fast-paced environment
- Solve problems, work as a team, be a leader, and inspire happiness
- Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of BHIC mandatory standards of operations
Qualifications & Education Requirements
- Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
- Ability to communicate effectively and professionally
- Willingness to learn and accept instruction
- Be dependable, prompt, and team-oriented
- Must possess a positive attitude and good work ethic
- Country or Private Club experience preferred