Position Description Summary
The Reservations Assist will partner with the reservations team to aid our Members and guests in making dining reservations, accomplished through courteous professionalism and welcoming hospitality.
Role & Responsibilities
- Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
- Check reservations daily, updating as needed and blocking restaurants as they reach capacity
- Monitor emails, voicemails, and online registrations for updated reservations
- Assist walk-ins with making reservations and accommodating them with a table
- Handle all incoming calls regarding dining reservations
- Understand floor plans, capacity limitations, and hours of operations for all dining outlets
- Complete special projects, as assigned by the Reservations Manager or Supervisors
- Handle all incoming calls, emails, and walk-ins at the reservations desk, as needed
- Make copies, assign seating charts, and assist with other duties, as needed
- Be detail-oriented and able to prioritize in a fast-paced environment
- Be knowledgeable about dining policies
- Solve problems, work as a team, be a leader, and inspire happiness
- Maintain up-to-date credentials, certificates, and licenses, as applicable
- Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned
Qualifications & Education Requirements
- Working knowledge of restaurants
- Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
- Ability to communicate effectively and professionally in both written and verbal formats
- Willingness to learn and accept instruction
- Must possess a positive attitude and good work ethic
- Proficient in business-related software (Microsoft Office Suite, website management, POS)
- High-end customer service experience in a hospitality or resort environment preferred
- Prior private club experience preferred
- High School Diploma or GED required, two or four year degree preferred
Other Accountabilities
- Because of the fluctuating demands of the Clubs’ operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above.
- Adhere to all of the various company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions.
Working Conditions
- Indoors, in a climate-controlled setting
Physical Requirements
- Regularly required to sit, talk, hear, and use hands
- Must be able to sit and stand for long periods of time
- Repetitive motions are required
- Ability to bend, squat, lift, kneel, and crouch
- Light lifting, pushing, and pulling is occasionally required