Position Description Summary
The Welcome Center Attendant is responsible for the professional and timely gatekeeping of the Club’s entrance, ensuring only authorized persons are admitted.
Role & Responsibilities
- Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
- Provide immediate attention to all Members and guests upon arrival
- Refer to each Member by name with a friendly and outgoing demeanor
- Be knowledgeable about Club events, hours of operation, outlet locations, and other general Club information that may be pertinent to Members
- Check/scan all ID cards as Members and Employees enter the premise
- Do not admit any unauthorized people into the Club grounds
- Advise management of any complaints as soon as they occur
- Keep the Welcome Center clean, organized, and presentable at all times
- Complete all opening, side, & closing duties, as instructed
- Be detail-oriented and able to prioritize in a fast-paced environment
- Solve problems, work as a team, be a leader, and inspire happiness
- Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of BHIC mandatory standards of operations
Qualifications & Education Requirements
- Ability to communicate effectively and professionally
- Willingness to learn and accept instruction
- Be dependable, prompt, and team-oriented
- Must possess a positive attitude and good work ethic
- High-end customer service experience in a hospitality or private club environment preferred